100% Fitment Guarantee | 30-Day Easy Returns
100% Fitment Guarantee | 30-Day Easy Returns
Merton Auto Parts
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Heavy/oversize items ship via LTL with a flat fee.
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Returns & Refunds

Last Updated: June 16, 2026

Merton Auto Parts is dedicated to providing North American automotive professionals and DIY enthusiasts with a seamless procurement experience. We proudly stand behind our components with a 30-Day Hassle-Free Return Policy from the verified delivery date, ensuring complete confidence in every purchase.

1. Return Eligibility & Material Condition

To sustain our 30-Day Hassle-Free return policy, all items must be returned in resalable condition. Because automotive components are safety-critical systems, we strictly differentiate between a "Test-Fit" and a "Permanent Installation". Direct structural exchanges are not supported; alternative specifications must be processed via a separate new order.

Hassle-Free Eligible
Condition Standard: Unused, uninstalled items are 100% eligible for any change-of-mind reasons. We accept minor test-fit marks (e.g., light mounting scuffs, minimal grease residue from hand-positioning). However, any components showing permanent road wear, stripped threads, modified wiring, or broken mounting clips cannot be accepted.
Hassle-Free Eligible
Packaging & Hardware: Original factory boxes, protective heavy-duty foam inserts, instruction manuals, and all included hardware accessories (wiring harnesses, clips, bulbs) must be returned together. Minor outer carton scuffs from initial transit do not void return eligibility.
Final Sale Exclusions
Exempt Items: Gift cards, clearance liquidation inventory, custom special-order upgrades, and manufacturer-discontinued parts are classified as final sale and are explicitly excluded from standard returns.

2. 30-Day Hassle-Free Returns & Shipping

If you change your mind, purchased the incorrect specification, or are not completely satisfied, you can seamlessly initiate a return online within 30 calendar days of receipt.

  • Return Freight: For preference-based or buyer error returns, the buyer is responsible for outbound and return freight. We strongly recommend using a trackable carrier with shipping insurance for high-value components or LTL shipments.
  • Identification Requirement: No complex return codes needed. Your original **SHOPLINE Order Number** (e.g., #MP1001) must be clearly written on the reference field of the return shipping label or outer carton. Unidentified packages arriving without an Order Number will face processing delays at our receiving dock.
  • Refund Processing: Approved returns are thoroughly inspected within 3-5 business days of warehouse arrival, and refunds are promptly issued back to your original payment method.
  • Restocking Fee Exemption: We waive all restocking fees for eligible returns. Original outbound shipping fees are non-refundable for preference-based returns, but fully reimbursed in cases of verified product defects or fulfillment errors.

3. Inspection & Unclaimed Returns

Returns failing resalable inspection will be notified immediately via email with photographic documentation. Buyers have 14 calendar days to arrange pickup or provide a prepaid return label. To ensure environmental compliance and warehouse safety, items remaining unclaimed after this window are processed under standard automated asset recovery or certified local recycling protocols per applicable state regulations.

4. Transit Damage, Defects & Fulfillment Errors

For shipping errors, carrier damage, or manufacturing defects, contact our support team immediately. Do NOT install damaged or incorrectly shipped components.

  • Transit Damage: Report within 7 business days for standard parcel shipments, or within 24 hours for LTL freight deliveries. Retain all original packaging and carrier labels.
  • Incorrect/Missing Items: Report within 7 business days. Provide high-resolution photos of the product and packaging serial numbers.
  • Technical Defects: File within 30 calendar days. Our team will coordinate directly with the manufacturer for warranty resolution, technical verification, or direct OEM replacement.

5. Anti-Fraud & Compliance

Merton Auto Parts maintains a zero-tolerance policy against fraudulent returns, including swapping internal components, returning empty boxes, or submitting counterfeit parts. All outbound and inbound shipments are verified by precise weight and barcode scanning. Violations will result in immediate return rejection, account suspension, and escalation to applicable law enforcement agencies.

6. CORPORATE SUPPORT & GENERAL INQUIRIES

For return eligibility, tracking inquiries, or unresolved technical questions, submit your request through the following channels:

Email Support (Recommended for RMA & Claims)

Submit all return/exchange requests to mertonusa@outlook.com. Please include your Order ID, a clear description of the issue, and high-resolution photos of the product/packaging. Our team will respond within 24 business hours (EST/EDT) with an RMA number or resolution steps.

Online Customer Service

Connect via the floating chat widget. Our support team operates on China Standard Time (CST) to cover US evening and overnight hours.

Hours: Mon–Fri, US Equivalent: 07:30 PM – 08:00 AM EDT/EST (spans two days)

Response Time: Typically within 2–4 business hours. If the chat widget shows "Offline," please leave a message or email us for next-day priority support.

CORPORATE SUPPORT: mertonusa@outlook.com